Running a proper speed test
There are many speed test methods and services that will give wide ranges of results- none are perfect but some are more accurate than others. If your router does not have a built-in speed-test, here is how we recommend running a test:
Plug a device directly into your primary router with an ethernet line. Tests over Wi-Fi will be inconsistent and unreliable since the use of Wi-Fi introduces a number of variables that affect your speed
Go to www.speedtest.net
Ensure you have selected the Force Broadband Monument, CO server by selecting “Change Server” (Why?)
Click “Go”
Note the Download and Upload speeds, are they reflective of the speeds you are seeing on devices that seem slow? Are they relatively close to the speed plan you are subscribed to?
If the above test returns speeds that are reasonably near your service plan, there may be an issue with the client devices that you’re trying to use, your router, or your internal network configuration- but that would otherwise confirm that we are providing the appropriate speeds to your router. There is likely something going on between your router and the devices you are trying to use.
If the above test returns speeds that are not reasonably near your service plan, please open up a ticket in the client portal. This can indicate that something is wrong with our network/equipment/configuration, or even something else still. Opening a ticket with a full-screen screenshot of your test results is particularly helpful!